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Refund Policy

This Refund Policy applies to the following purchases: www.nasiba.com

  1. General
    1. We offer refunds (only if items are damaged) and Exchange in accordance with the Australian Consumer Law and on the terms set out in this Refund Policy.
    2. Any benefits set out in this Policy may apply in addition to consumer's rights under the Australian Consumer Law.
    3. Before making a purchase, please read this Policy so that you can understand your rights and what you can expect from us if you are not satisfied with your
  2. Australian Consumer Law
    1. We offer refunds and exchange within the 14 days period.
    2. The Australian Consumer Law provides a set of Consumer Guarantees which protect consumers when they buy products and
    3. If the Australian Consumer Law applies, then we cannot avoid the Consumer Guarantees which it If there is an inconsistency between this Policy and the Australian Consumer Law, the Australian Consumer Law will prevail.
    4. Further information about the Australian Consumer Law and these Consumer Guarantees is available from the website of the Australian Competition and Consumer Commission.
    5. If a product or service which you purchased from us has a major failure then you may be entitled to a exchange or
    6. If a product or service which you purchased from us has a failure which does not amount to a major failure then you may still be entitled to have the product
  3. Cancellation and Change of Mind
    1. We do not offer any refund if you change your mind, or find the same product or service cheaper
  4. Products Damaged During Delivery
    1. In the event that the product you ordered has been damaged during delivery:
      1. Please contact us as soon as
      2. Any damaged product must be returned in the condition in which it was received, together with any packaging and other items which you received with the damaged
    2. We will arrange a replacement for the product, or refund it, provided that you have contacted us within 14 days from the date of receiving the
  5. Exceptions
    1. Not withstanding the other provisions of this Policy, we may refuse to provide a exchange or refund for a product or service purchased by you if:
      1. You misused the said product in a way which caused the
      2. You knew or were made aware of the problem(s) with the product or service before you purchased
      3. You asked for a service to be done in a certain manner, or you asked for alterations to a product, against our advice, or you were unclear about what you
      4. Any other exceptions that apply under the Australian Consumer
  6. Shipping Costs for Returns
    1. In the event that a product you have purchased is faulty or the wrong item is sent, we shall bear any cost of shipping, as well as any cost of shipping any replacement product to
    2. If the Returned Product can easily be shipped or returned, then you are responsible for organising for the Returned Product to be returned to us for an Exchange only.
    3. In the event that we organise and pay for the inspection, postage, shipping, transportation or collection of a Returned Product, and it turns out not to be eligible for a exchange or refund under the terms of this Policy, then you will be required to pay the costs of any inspection, postage, shipping, transportation or collection of the Returned
  7. Response Time
    1. We aim to process any requests for exchange or refunds within 14 days of
  8. How to Return Products
    1. You can contact us at the end of this Policy to discuss a return using the
    2. Unless otherwise defined in our sole discretion, we shall pay all refunds in the same form as the original purchase or to the same account or credit card used to make the original
    3. To be eligible for a refund or Exchange, you must provide proof of
    4. You may be required to provide a government issued identification to qualify for a refund or Exchange.
  9. Contact Us
    1. If you wish to speak to us about this Policy or about any refund or Exchange, please contact us at: [email protected]