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Return & Refund Policy
This Refund Policy applies to the following purchases on our website www.nasiba.com
If You change Your mind on a purchase, please return your goods to us within 14 days of receiving your order, you will then receive a credit note to be used in store or online ONLY.
Download the return form HERE.
Online orders can be returned to our dispatch centre, or taken to one of our stores.
All returns must be unworn and unopened, unwashed and undamaged, in their original condition with all original tags attached and/or are in their original packaging which must also be undamaged and in its original condition.
The original packaging must also be returned in original condition and must not be marked, labelled, damaged, or taped.
Your item needs to have the receipt or proof of purchase.
Returns by post are to be paid for by the customer (unless the item is faulty or incorrectly supplied).
We may not accept your return should the item, or its box or packaging be marked, damaged, or not returned in a saleable condition.
Final sale items - unable to be returned, unless deemed faulty by our team.
Once we receive your item, we will inspect it and notify you that we have received your returned item. We will immediately notify you on the status of your refund after inspecting the item.
If your return is approved, we will initiate a credit note that can be used online.
You will be responsible for paying for your own shipping costs for returning your item.
Shipping costs are non-refundable.
If you receive a refund, the cost of return shipping will be deducted from your refund.
For Further information please email us on [email protected] with your name and order number.